Returns Policy
We have a 100% Money-Back refund policy on our products (does not include any postal charges).
Product must be returned within 30 days of original purchase date, in original packaging. Products returned in open or non-original packaging will not be credited to your account.
We have a 100% Money-Back refund policy on our products (does not include any postal charges).
Product must be returned within 30 days of original purchase date, in original packaging. Products returned in open or non-original packaging will not be credited to your account.
Shipping and postage
Please see checkout for variable costs within the EU and the rest of the world Safe payments can be made by using stripe for Credit/Debit card payments card service. We also accept Cheques, direct bank transfers & money orders.
Warehouse Dispatch Cutoff Time
The cutoff for same-day dispatch on weekdays is usually 4pm, but if we’re busy, it could be earlier. 3:45pm is pretty safe. We also usually dispatch on Saturdays, and the cutoff is around 11am. Obviously, for bank holidays, we will dispatch the next business day.
UK Shipping Info
STANDARD shipping is £2.99, or FREE when you spend over £35. This is Royal Mail 2nd Class.
NEXT DAY Delivery is an option and also TRACKED with Royal Mail 1st Class and costs £8.99.
It’s FREE on orders over £75.
Europe Shipping
For countries we ship to, international shipping varies by parcel weight. But it starts at just £5.99 for Europe. Its FREE on orders over £80.
Delivery times are 3-5 days
Shipping to the rest of the world
We do ship worldwide with small weighted orders starting at just £9.99. its FREE on orders over £150.
Delivery times vary from 5-10 days.
Unfortunately We do not accept phone payment at present but working on it as a helpful feature.
Please see checkout for variable costs within the EU and the rest of the world Safe payments can be made by using stripe for Credit/Debit card payments card service. We also accept Cheques, direct bank transfers & money orders.
Warehouse Dispatch Cutoff Time
The cutoff for same-day dispatch on weekdays is usually 4pm, but if we’re busy, it could be earlier. 3:45pm is pretty safe. We also usually dispatch on Saturdays, and the cutoff is around 11am. Obviously, for bank holidays, we will dispatch the next business day.
UK Shipping Info
STANDARD shipping is £2.99, or FREE when you spend over £35. This is Royal Mail 2nd Class.
NEXT DAY Delivery is an option and also TRACKED with Royal Mail 1st Class and costs £8.99.
It’s FREE on orders over £75.
Europe Shipping
For countries we ship to, international shipping varies by parcel weight. But it starts at just £5.99 for Europe. Its FREE on orders over £80.
Delivery times are 3-5 days
Shipping to the rest of the world
We do ship worldwide with small weighted orders starting at just £9.99. its FREE on orders over £150.
Delivery times vary from 5-10 days.
Unfortunately We do not accept phone payment at present but working on it as a helpful feature.
Privacy Policy
This Privacy Policy governs the manner in which WellGood collects, uses, maintains and discloses information collected from users of the https://wellgoodsuperfoods.co.uk
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
WellGood may collect and use Users personal information for the following purposes:
To run and operate our Site
We may need your information display content on the Site correctly.
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To improve our Site
We may use feedback you provide to improve our products and services.
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Electronic newsletters
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Changes to this privacy policy
WellGood has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.
This Privacy Policy governs the manner in which WellGood collects, uses, maintains and discloses information collected from users of the https://wellgoodsuperfoods.co.uk
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
WellGood may collect and use Users personal information for the following purposes:
To run and operate our Site
We may need your information display content on the Site correctly.
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To improve our Site
We may use feedback you provide to improve our products and services.
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Electronic newsletters
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Changes to this privacy policy
WellGood has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.
Terms and Conditions
Website Terms and Conditions
- Wellgood Foods
- a) Wellgood Foods,” in Nature we trust " is the registered trademark of Wellgood Foods
- b)The material in the website is copyright to Wellgood.
- Contacting Us
- a)Our contact address is: Wellgood Foods, 2 Trevemper Cottages, Newquay, Cornwall, TR8 5EL; if you wish to write, or by telephone or whatapp or text message to 07791593620. Alternatively, you can email us at [email protected].
- Web Site Information
- a)We have tried to ensure that information provided in our website is accurate. However, we make no representation and give no warranty of any kind in respect of the information.
- b)We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.
- Description of Products
- a)The description and specification of products in the website is to the best of our knowledge; but we reserve the right to make changes which do not materially affect the quality or performance of those products.
- b)We may correct any error appearing in the website, or withdraw any product from sale, without incurring liability. Price and availability is also subject to change without notice.
- Ordering Products
- a)You may order products from the website by submitting a completed order form through the check-out procedure.
- b)We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.
- The Price and Payment
- a)The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable value added tax, the cost of delivery, if any, will be shown at checkout.
- b)In addition to the price, you may have to pay our delivery charges as quoted in the website at the time we accept your order, unless you qualify for free delivery. The amount of these charges varies according to the delivery address you specify in your order.
- c)Payment is made by credit card or other card processer at the time we accept your order. The payment methods we accept are listed in the website at the time you place your order. Any agreed refunds will generally be made by means of a credit to your original payment method, unless you request otherwise.
- d)Although every care is taken in the quality of content on this site, there may occasionally be an error. If any error comes to light we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods if an error occurs.
- Delivery of Products
- a)We will arrange for delivery of the products you order to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us. We use third party service providers for deliveries.
- b)If you do not take delivery of the products or supply inadequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
- c)If there is an error or any other delivery problem in respect of the products ordered, you must notify us within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
- General
- a)The products advertised in the website are intended for sale to persons solely as consumers and are not for re-sale.
- b)The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.
- c)Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.
- Returns
